UX Maintenance
Things change. Technology matures; user demographics shift; and business needs and processes are updated. Changes such as these often require adjustments to user interfaces and customer experience strategies in order to maintain the ROI originally obtained.
We offer services to help ensure long-term systems usability and which empower our clients to do the same.
On Call Advisory Services |
Scheduled Audits |
Responding to requests from several clients, we now offer direct access to a user experience professional on an as-needed basis. Common uses for this service include:
|
Ongoing usability monitoring of your web site, intranet, or productivity software will help ensure that it's performing optimally for your customers or employees. Audits are provided for a low, flat-rate fee. Depending on the situation, we periodically audit your system and provide a personalized report of potential issues—before they impact sales or performance. When applicable, we also bring to light to new trends and techniques that may help improve the user experience of your site and keep you ahead of the competition. |
At Scoresby Interactive, we are all about evangelizing the importance of the user experience, infusing organizations with a passion for usability and the customer-centered development process. As such, we offer two services which have, as their goal, the transfer of knowledge from our head to yours:
Project-Based Mentoring |
Tutorials & Workshops |
Mentoring is provided as a natural (and free) part of every project, and clients are encouraged to identify one or more employees who will champion the user experience on an ongoing basis. When companies need help on several similar projects, we will typically be fully engaged for the first project, and then work into a more advisory role for later projects. Ultimately, our goal is to work ourselves out of a job by increasing our clients' knowledge, and honing their analytical and design skills. In this way, we minimize or eliminate ongoing dependencies and save our clients money. |
Dr. Scoresby offers personalized training to companies worldwide. If you are developing your own internal design team, or simply want to raise internal awareness, Dr. Scoresby can help. Classes on a variety of User Experience topics are available, and class length can range from short, brown-bag sessions to multi-day tutorials. Demonstrations and interactive, hands-on activities keep things fun and engaging and help attendees fully internalize the information. |
Our Experience
We have provided UX Maintenance services to companies such as Fossil, Motorists Insurance, BMW, Starbucks and many more. See our portfolio.