General Articles
How to Design a [POS] System that Everybody Hates
ZDNet Commentary, 16 Feb 2008
Seven Deadly Excuses for Poor Design
ZDNet Commentary, 02 Sep 2004
Designing E-commerce for the (Older) Masses
TechRepublic/CIO, May 2002
How Customer Behavior can Pinpoint Site Usability Issues
ZDNet EBusiness, April 2002
Boost Your Brand Through Usability
e-Business Advisor, Aug 2000
Get the Best Usability Expertise
e-Business Advisor, Jul 2000
Win Consumers with Better Usability
e-Business Advisor, Jun 2000